FAQ's
Find quick answers to the most commonly asked queries about our products, services, and policies. We've got you covered!
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
When does an order gets shipped?
Orders are typically processed and shipped within 1–2 business days. You’ll receive a tracking link as soon as your order is on its way.
How long does delivery take?
Delivery usually takes 3–5 business days, depending on your location. We're also excited to share that one-day delivery is coming soon for Delhi NCR!
Do you offer free shipping?
Yes! We offer free shipping on all prepaid orders above ₹1000. Standard shipping charges apply for orders below that amount.
How can I track my order?
Yes, absolutely! Once your order is shipped, you’ll receive a tracking link via email or SMS to follow your package in real time. You can also track your order anytime under the ‘Orders’ section in your profile on our website. If you face any issues, our support team is always here to help.
Orders
Below are some of are common questions about orders
How can I place an order?
Simply visit our website, browse your favorite snacks, add them to your cart, and proceed to checkout. It’s quick, easy, and secure.
Can I modify or cancel my order after placing it?
If your order hasn’t been shipped yet, we’ll do our best to accommodate changes or cancellations. Please reach out to our support team as soon as possible.
What payment methods do you accept?
We accept all major debit/credit cards, UPI, net banking, and popular wallets.
I didn’t receive a confirmation email. What should I do?
Please check your spam or promotions folder first. If it’s not there, feel free to contact our support team with your name and phone number, and we’ll assist you right away.
Products
Below are some common questions about our products
Are your snacks really free from added sugar and preservatives?
Yes! All Beyond Food products are made with 100% clean, kitchen-friendly ingredients—no added sugar, no preservatives, and nothing artificial.
Are your products suitable for kids?
Absolutely. Our snacks are made with natural ingredients and no harmful additives, making them a safe and healthy option for kids and adults alike.
How should I store your snacks?
Store them in a cool, dry place away from direct sunlight. Once opened, reseal the pack tightly or transfer to an airtight container to maintain freshness.